22bmw Privacy Policy

01 Introduction

22bmw ("we", "us", or "platform") is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

This Privacy Policy ("Policy") explains what types of information 22bmw collects, how that information is used, with whom it may be shared, and what steps we take to protect your information. By creating an account on this site or using the services, you are giving your consent to the terms of this Policy.

02 Information We Collect

We collect various types of information during registration and use of 22bmw services. This information is used to ensure the security of our platform and to provide you with better service.

2.1 Personal Identity Information

• Full name (as per national identity card)
• Date of birth (for age verification — 21+ confirmation)
• National identity card number or passport number
• Current address
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Login and logout times
• Time spent on the site and pages visited
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history and gaming patterns
• Win and loss records
• Bonus usage and interactions with promotional offers
• Records of communication with the support team

03 How We Collect Information

We collect your information in the following ways:

3.1 Direct Collection

You provide information to us directly during account registration, identity verification (KYC), deposit and withdrawal processes, and when contacting customer service.

3.2 Automatic Collection

When you use the 22bmw platform, our servers automatically collect certain technical information. This includes cookies, web beacons, and similar technologies.

3.3 Through Third Parties

Necessary security information may reach us through identity verification services and payment processors (bKash, Nagad, Rocket, etc.).

04 Purpose of Using Information

22bmw uses the information collected from you only for the following legitimate purposes:

• Service Delivery: For account management, transaction processing, bonus distribution, and operation of gaming services.
• Identity and Age Verification: To prevent access by those under 21 years of age and to comply with Anti-Money Laundering (AML) regulations.
• Security Assurance: To prevent fraud, deception, and unauthorized access.
• Customer Service: To resolve issues related to your account and to answer your questions.
• Responsible Gaming: To identify problematic gaming patterns and provide necessary support.
• Platform Improvement: To enhance user experience and resolve technical issues.
• Legal Compliance: To comply with applicable laws and regulations and to respond to requests from regulatory authorities.

05 Information Sharing and Disclosure

22bmw does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Only the necessary information is shared with trusted third parties for payment processing, identity verification, and management of technical infrastructure. These partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose information in response to court orders, lawful requests from investigative agencies, or other legal requirements. In each such case, we will provide only the information legally required.

5.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new operator. In such cases, the new operator must comply with this Privacy Policy or notify you in advance.

06 Data Retention and Security

6.1 Retention Period

We retain your information while your account is active and for a specified period after the account is closed due to legal obligations. Financial transaction records are generally kept for five to seven years.

6.2 Security Measures

22bmw uses industry-standard security technologies to keep your information safe:

• SSL encryption — all data transfers are encrypted
• Sensitive information stored in databases is encrypted
• Strict access controls — only authorized staff can view personal information
• Regular security audits and vulnerability testing
• Two-factor authentication (2FA) available for account protection
• 24/7 security monitoring

07 Your Rights

As a user of the 22bmw platform, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of your personal information held by us at any time.

7.2 Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected. Identity verification may be required for some corrections.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this right may be limited in cases of legal obligations and ongoing disputes.

7.4 Right to Object to Processing

You may object to certain types of information processing. Please note, however, that some processing is part of our legal obligations.

7.5 Right to Portability

You may request your information held by us in a structured, machine-readable format.

To exercise these rights, please contact our support team. We will try to respond to your request within 30 business days.

08 Protection of Minors

22bmw is for persons aged 21 and over only. We do not knowingly collect information from minors. The registration process includes an age verification step, and proof of age is required during the identity verification (KYC) process.

If we discover that a minor has created an account, we will immediately close that account and delete all associated information.

If parents believe their child has registered on our platform, please contact us.

09 International Data Transfers

22bmw operates an international platform. As a result, your information may be stored and processed on servers in various countries. Regardless of where information is stored or processed, we maintain the protection standards described in this Privacy Policy.

For international data transfers, we comply with applicable data protection laws and industry-standard contractual arrangements.

10 Third-Party Links and Services

The 22bmw platform uses third-party payment gateways such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies which can be found on their websites. We are not responsible for the privacy practices of these third parties.

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may have their own data policies that apply through their software.

11 Policy Changes and Updates

22bmw may update this Privacy Policy from time to time. For any significant changes, we will notify users in advance by email or through a notice on the platform.

The date of each update will be noted at the beginning of the Policy. Continuing to use the platform after changes means you agree to the updated Policy.

We recommend that you review this page regularly so that you stay informed about the latest data protection policy.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact us:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

We take your privacy-related requests seriously and are committed to responding in a timely manner.